| This means: |
Understanding what makes businesses successful – the importance of having new ideas, the need to achieve customer satisfaction and build customer loyalty This means you understand what makes a business successful. You can appreciate how businesses serve their customers by responding effectively to their queries, complaints and requests. You can create customer satisfaction through the way you conduct yourself with members of the public when volunteering or in real work situations. |
| Example How have I demonstrated this? |
Could be one of the following:
e.g. I have being working at the local bakery in the summer and have helped changed the display cabinet to make it look more inviting to customers Or: I have done some research on what people like to see when they come to a show so that my drama club can perform better. |